If a request fails, cost looks wrong, or a payment issue appears, start with Usage and Billing. If you still need help, submit feedback at https://moxus.cloud/contact.
Self-check first
- Open Usage and find the request near the failure time.
- Review failure reason, request ID, model name, and cost.
- Check whether the API key is enabled, not expired, and not quota-limited.
- Confirm the model name and capability in Model Square.
- Confirm the Base URL for the protocol. OpenAI-compatible calls usually use
https://moxus.cloud/v1.
The Contact Us form asks for:
- Name
- Email
- Phone
- Subject
- Message
Include these details when relevant:
- Request time.
- Model name.
- Base URL and endpoint path.
- Request ID or failure reason from Usage.
- Error
message returned by the API.
- Screenshots or payment evidence with sensitive data masked.
Do not submit full API keys, passwords, card numbers, or unmasked private business data. Mask keys if they must be shown.
What to provide
